Receptionist

Lugo Collection

Company Name

Full-Time

Job Type

Middle

Career Level

· Warmly welcome clients upon arrival, manage the appointment schedule, and immediately initiate a design consultation to understand their occasion (wedding, business, black-tie, or casual). · Guide clients through the entire fabric selection process and presenting swatch books, · Collaborate with clients on custom design details: lapel shapes (peak, notch, shawl), jacket vents, button stances, pocket styles, and interior/exterior lining combinations. · Accurately record all design choices, custom measurements, and special fit requests into the order management system with zero errors. · Act as the direct liaison between the client and the tailoring workshop, proactively sending progress updates at each milestone (pattern cutting, basting fitting, final sewing) until order completion. · Perform a final quality inspection against the original design order sheet before client handover, process payments, and schedule any last-minute alteration tweaks.

Responsibilities

1–2 years in customer service, luxury retail, or hospitality (tailoring/fashion background is a strong plus). · Keen eye for design, color coordination, and menswear styling to confidently advise clients. · Excellent verbal communication and active listening—able to translate client preferences into technical specs. · Flawless attention to detail for recording measurements and fabric codes. · Proficiency with POS systems, CRM software, and Google Workspace. · Calm problem-solving skills to handle timeline changes or fit adjustments gracefully.

Requirements & Skills

· High school diploma or equivalent (required). · Associate's or Bachelor's degree in Fashion, Design, Business, or Communications (preferred). · Minimum 1 year of face-to-face client-facing work experience. · Fluency in English (spoken/written); additional languages are a plus. · Must be legally eligible to work locally and available to work weekends as needed.

Minimum Qualification Requirements

1 year

Minimum Experience